1. Prices, tax, and currency
Current plans and numeric prices are listed on the Pricing page. Website prices are stated in USD.
Creem calculates applicable tax and shows the actual charge currency, any currency conversion, and the final total before payment. The amount shown on the Creem payment page controls the transaction.
2. First-purchase full refund
The guarantee covers both a first monthly Pro purchase and a first annual Pro purchase when the request is made within 14 calendar days after payment. It generally applies only once across the same user, account, payment method, or related accounts.
Renewal orders do not include another voluntary refund guarantee. This does not limit rights required by applicable law or the correction of duplicate charges, unauthorized transactions, or technical billing errors.
Renewals do not restart the first-purchase window. The once-only principle does not limit statutory rights, duplicate charges, unauthorized transactions, or billing error corrections. This voluntary guarantee does not cap refund rights or remedies available through a payment platform.
To request a refund, email contact@askeachai.com from the purchase address and include the receipt or order reference. Do not send a complete payment-card number.
3. Refund amount
An eligible first-purchase refund is a full refund of the amount actually paid, up to that payment amount.
Refunding a purchase does not restore or create another first-purchase refund guarantee. A later purchase remains subject to the same once-only limit.
4. Cancellation and approved refunds
Ordinary cancellation stops the next automatic renewal. It does not automatically refund the current period, and Pro remains available through the end of that paid period.
After a successful full refund confirmed by Creem, Pro access ends and we check that future automatic renewal has stopped. A partial refund does not revoke Pro. Neither refund automatically deletes local history or AI service conversations.
5. Duplicate charges and billing errors
The 14-day limit does not restrict the review of duplicate charges, unauthorized transactions, an incorrect currency or amount, a renewal after confirmed cancellation, or a verified Creem or Ask Each AI billing error.
After an error is confirmed, the incorrectly collected amount will be refunded in full. Contact us promptly and include only the email used for purchase and the receipt or order reference; do not send a complete payment-card number.
6. Verifiable misuse exceptions
We may decline the voluntary first-purchase guarantee when verifiable records show that the same user, device, payment method, or related account has already received it.
We may also decline it when multiple accounts were used to repeat a promotion or an account or purchase was resold or shared.
We may also decline it when a request uses false information or an order involves fraud, stolen payment details, a malicious chargeback, or another serious violation of the Terms of Service.
Ordinary or frequent lawful product use is not, by itself, a reason to deny the first-purchase guarantee. Mandatory rights under applicable law are not limited by these exceptions.
7. Outages and changes to AI services
Short outages, an AI service's own interruption, sign-in problems, regional unavailability, or a temporary degradation do not automatically create a refund.
During the first 14 calendar days, a user who finds Pro unsuitable may use the first-purchase guarantee.
Temporarily degraded or permanently removed individual AI services do not automatically create a refund when Pro's main paid value remains available.
We may instead offer a service extension, account credit, partial refund, or another reasonable remedy.
If Ask Each AI permanently ends Pro or materially removes most paid core functionality, affected users will receive a reasonable proportional refund, service extension, account credit, or another remedy required by law.
8. Local data and legal rights
Cancellation, refund, downgrade, or a change to Pro access does not delete extension-local history or conversations stored by an AI service. Manage those separately.
This policy provides a voluntary first-purchase guarantee and does not limit any cancellation, refund, correction, or other remedy required by the laws that apply to you.